In an era increasingly dominated by algorithms and automation, the landscape of customer support has undergone a profound transformation. Gone are the days when support was merely a cost center, a reactive response to complaints. Today, it stands as a critical differentiator, a brand-building powerhouse, and a strategic touch point for customer loyalty. This evolution […]
When speaking to organizations about data integrity, and the key role that both data governance and location intelligence play in making more confident business decisions, I keep hearing the following statements: “For any organization, data governance is not just a nice-to-have!” “Everyone knows that 80% of data contains location information. Why are you still telling us this, Monica?” As a matter […]
(Ociacia/Shutterstock) When it comes to using AI to accelerate BI, practitioners are finding out that semantics really matters. In fact, when you’re using AI to generate SQL to query a database table, knowing exactly what data a particular table holds is absolutely a requirement. So-called semantic layers function as a sort of map that allows […]
Optimize Incremental Computation of Materialized Views While digital-native companies recognize the critical role AI plays in driving innovation, many still face challenges in making their ETL pipelines operationally efficient. Materialized Views (MVs) exist to store precomputed query results as managed tables, allowing users to access complex or frequently used data much faster by avoiding repeated […]
Learn when to use ClickHouse partitioning for optimal performance and data management. Our guide covers choosing a low-cardinality key, managing large tables, and avoiding common pitfalls. ClickHouse is renowned for its exceptional speed in processing massive datasets for analytical queries. It can scan billions of rows in seconds, making it a powerhouse for real-time analytics […]
Custom 3D Modeling Services: Transforming Ideas into Digital Reality The demand for 3D modeling services has never been higher. As businesses, designers, engineers, and creatives increasingly rely on digital visualization, custom 3D modeling services have become essential tools across a wide range of industries. From architecture and gaming to e-commerce and manufacturing, the ability to […]
As organizations increasingly adopt Apache Iceberg tables for their data lake architectures on Amazon Web Services (AWS), maintaining these tables becomes crucial for long-term success. Without proper maintenance, Iceberg tables can face several challenges: degraded query performance, unnecessary retention of old data that should be removed, and a decline in storage cost efficiency. These issues […]
St. Louis, August 7, 2025 – Capacity, the AI-powered support automation platform for contact centers, has announced more than $92 million in investments. Additionally, the company announed acquisitions of Call Criteria and Verbio Technologies, expanding Capacity’s capabilities in voice AI, quality assurance (QA) automation and speech analytics. The new investments in Capacity include $50 million […]
ZDNET’s key takeaways The Motorola Razr (2025) is on sale for $700 and comes in four distinct colors. Its OLED touchscreen, robust camera system, and flexible design combine to create one of my favorite smartphone experiences in 2025. However, the performance from the MediaTek chipset is rather lackluster. more buying choices Over at Best Buy, […]
WiBD Munich x SAP & AWS: A Powerful Night of Community and Cloud Sustainability Picture this: Over 80 women from diverse industries, companies, and career stages gathering after a full day of work or study—not just to network, but to connect deeply, support one another, and learn. Real talk. Real people. That’s the kind of […]