The ‘failed to locate official game servers with acceptable ping’ error in Counter-Strike 2 is one of the most annoying issues that you can face when trying to play CS2. It’s also one of the most common problems that players often report encountering when queuing up for a ranked game.
The ‘failed to locate official game servers with acceptable ping’ error isn’t a new thing in CS2. It has haunted CS:GO players for years before the release of CS2 and still continues to disrupt the matchmaking experience for many users to this day.
If you’re finding yourself facing this annoying problem in CS2, you’re in the right place.
In this guide, we’ll take a look at how you can fix the ‘failed to locate official game servers with acceptable ping’ error in CS2 and why it happens in the first place.
CS2 ‘Failed To Locate Official Game Servers With Acceptable Ping’ Error Causes
There are a number of potential reasons that can cause the ‘failed to locate official game servers with acceptable ping’ error in CS2.
We have listed some of the major culprits behind this issue below:
- Problems with your internet connection
- CS2 server issues
- Steam server outages
- High ping
- Corrupted game files
- Firewall issues
Luckily, most of these problems can easily be fixed in just a few simple steps.
CS2 ‘Failed To Locate Official Game Servers With Acceptable Ping’ Error Fix
If you’re unable to identify the root cause, you can try several potential fixes to resolve the ‘failed to locate official game servers with acceptable ping’ error in CS2.
- Check Server Status: The first thing you should do upon encountering this error is check the server status of CS2 and Steam. You can do so by heading to websites like steamstat.us or downdetector.
- Restart Your Router: A major reason behind the failed to locate server error in CS2 is a bad internet connection. Try restarting your router and taking an internet speed test before trying out the next steps.
- Verify File Integrity: Corrupted game files might also cause you to be unable to find CS2 servers during matchmaking. To fix this, go to your Steam library, right-click CS2, go to ‘Properties,’ and under the ‘Installed Files’ tab, hit ‘Verify Integrity of Game Files.’
- Adjust Your Maximum Ping: If you’re constantly unable to find official game servers in CS2, you may have your maximum acceptable ping set to a low limit. To raise your max acceptable ping, launch CS2, open your console by pressing the tilde (~) key on your keyboard, and type in “mm_dedicated_search_maxping 150.” You can also try raising the value to higher than 150 if the problem persists, but note that the higher your ping in-game, the more difficult it will be to land your shots consistently.
- Check Firewall Settings: Problems with your Firewall can also cause issues when trying to find CS2 game servers. Try to check if CS2 and Steam are allowed in your Windows Firewall settings. You can do so by going to Windows Security > Firewall & network protection, and hitting ‘Allow an app through firewall.’
That’s everything you need to know about how to fix the ‘failed to locate official game servers with acceptable ping’ error in CS2.
